At Perlle, we are committed to providing beautifully crafted garments made to the highest standard. If you experience an issue with your order, please read our returns policy below.

Returns Eligibility:

Faulty or Incorrect Items

We accept returns only for items that are faulty, damaged due to a manufacturing defect, or if you have received the incorrect item. Returned items must be unworn, in their original condition, with all tags attached and returned in their original packaging.

Return Timeframe

Any return request must be made within 14 days of receiving your order.

Proof of Purchase

A valid order confirmation or proof of purchase is required before any return can be processed.

Requesting a Return

To request a return, please email perlle.co@gmail.com with your order number, a description of the issue, and clear photographs showing the fault or damage.

Once your request has been assessed and approved, we’ll provide instructions on how to return your item.

Please note that returns sent without prior approval cannot be accepted.

Damaged or Incorrect Orders

Please inspect your parcel as soon as it arrives.

If your order arrives damaged, faulty or you receive the wrong item, please contact us at perlle.co@gmail.com as soon as possible so we can resolve the issue promptly.

Items Not Eligible for Refund

Change of Mind

We do not offer refunds for change of mind or incorrect size selection. Where appropriate, store credit may be offered at Perlle’s discretion.

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for the cost of returning approved items unless otherwise advised.

Sale Items

Items purchased during a sale or promotional event are considered final sale and are not eligible for refunds, returns or exchanges.

Security Ribbon

Certain garments are fitted with a security ribbon for hygiene and quality assurance purposes. Returns will not be accepted if the security ribbon has been removed, cut, untied, damaged or tampered with in any way. To qualify for a return, the security ribbon must remain attached exactly as received.

Exchanges

If you’d like to exchange an item, please contact us at perlle.co@gmail.com.

Once your return has been approved and received, store credit will be issued so you can place a new order.

Refund Processing

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If you haven’t received your refund within 15 business days after approval, please contact us at perlle.co@gmail.com.

Customs Duties & Taxes

Customs duties and taxes are not included in your order total and will need to be paid to your local customs office before your parcel can be delivered.

For information on any fees that may apply, please contact your local customs authority.

If your order is returned to us because customs duties or taxes were not paid, or the parcel was not collected, our customer service team will email you once we receive it back.

You will have 48 hours to choose one of the following:

- Pay the reshipping fee to have your parcel sent again, or

- Leave the parcel with us and receive store credit only.

Refunds will not be available in these circumstances.

If we don't hear from you within 48 hours of sending the email, your order will automatically be cancelled and store credit will be issued.